A Global Leader In
Wireless
Connectivity.

At AsiaRF, we understand that investing in cutting-edge IoT connectivity and wireless solutions is a significant decision. We stand behind our products with unwavering confidence and are committed to delivering complete customer satisfaction. That is why we proudly offer our Premier Return and Satisfaction Policy designed to guarantee your peace of mind with every purchase.

Your Satisfaction is Our Mission

We know that sometimes expectations may not be perfectly met, or unforeseen issues may arise. If, for any reason, you are not absolutely thrilled with your AsiaRF product, you have the right to request a return within 7 calendar days of receipt. This timeframe ensures you have ample opportunity to inspect and assess your purchase with total confidence.

Conditions for Return

To ensure a smooth and efficient return experience for all customers, please ensure the following:

• The product must be returned in pristine, unused condition and securely packaged in its original factory packaging. This includes all accessories, manuals, and any promotional items that accompanied the product.

• A valid proof of purchase or receipt must accompany the return. This helps us verify the authenticity and timing of your purchase.

• Returns due to product defects, shipping errors, or receiving the wrong item will be handled with the utmost urgency. In such cases, we provide hassle-free exchanges or full refunds at absolutely no extra cost to you.

• If you are returning a product for other reasons not related to defects—such as a change of mind—a restocking fee may apply. We encourage you to contact our customer care team to understand any applicable charges upfront.

• Please note that specially customized or made-to-order products are non-returnable unless they arrive defective or damaged. This allows us to continue offering tailored solutions to meet your unique needs.

Effortless Return Process

Initiating a return with AsiaRF is straightforward and transparent:

1. Reach out to our dedicated customer care team by emailing [email protected] or calling +886 (2) 2940 7880. Our knowledgeable representatives will guide you through every step and provide a Return Merchandise Authorization (RMA) number, which is essential to process your return.

2. Securely package your product—ensuring it meets the conditions above—and include all documentation inside the package to prevent any delays.

3. Ship the product back to AsiaRF at your earliest convenience. Please note that return shipping costs are generally the responsibility of the customer, except when the return results from AsiaRF’s error.

4. Upon receipt, our expert technicians conduct a thorough inspection of the returned goods. This ensures returned items meet our high standards and verify any defect claims.

5. Once approved, your refund is promptly processed within 7 to 14 business days, credited to your original method of payment. You will be notified via email upon completion.

Why Trust AsiaRF?

AsiaRF’s reputation is built on technological excellence, innovation, and exceptional customer service. Our return policy reflects our commitment to integrity and fairness. We empower every customer by offering a transparent and reassuring buying experience, so you can confidently explore our revolutionary Wi-Fi HaLow USB dongles, gateways, antennas, and IoT devices.

Our customer-first approach means you are never alone—from professional pre-sale consultations to after-sales support, we stand ready to assist. Our goal is not simply to sell products but to build enduring partnerships grounded in trust and value.

Empowered by Your Feedback

Each return, exchange, and customer interaction helps us continually refine our products and services. We embrace your feedback as an essential driving force behind AsiaRF’s ongoing success and technological leadership.

Essential Reminder

• Always keep your proof of purchase safe and deadlines clear to avoid any inconvenience.

• Adhering to the return conditions ensures swift processing and help us serve you better.

• Unauthorized returns or returns outside our policy timeframe may be refused or incur additional delays.

Thank you for choosing AsiaRF—where innovation meets reliability, and customer satisfaction is our highest priority. Elevate your IoT solutions experience today with confidence and the assurance of our Premier Return and Satisfaction Policy.